Returns
R E F U N D + R E T U R N P O L I C Y
LET LIV wants you to love what you have bought. If, for any reason, you are not satisfied with your purchase, please return it to us within 7 days of receipt of the product/s, provided that the product/s are in original condition, unused, unwashed and are accompanied with their original packaging as it was. For full price items, we will either exchange it, replace it, provide a store credit or refund the purchase price at our discretion. For sale or discount promotion purchases an exchange, replacement or a store credit will be issued.
Sale items are not eligible for a refund however you can choose to exchange these for something else or receive a credit voucher to use at a later date.
Cancellation admin fee of $20 applies to all cancelled or returned lay-bys or pre-orders. Cancelled unshipped orders which require a refund will incur a 5% transaction fee.
Once we have received the returned products we will notify you by email of your exchange or refund entitlement.
All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.