R E F U N D + R E T U R N P O L I C Y
LET LIV wants you to love what you have bought. If, for any reason, you are not satisfied with your purchase, please return it to us within 7 days of receipt of the product/s, provided that the product/s are in original condition, unused, unwashed and are accompanied with their original packaging as it was. For full price items, we will either exchange it, replace it, provide a store credit or refund the purchase price at our discretion. For sale or discount promotion purchases an exchange, replacement or a store credit will be issued.
Sale items are not eligible for a refund however you can choose to exchange these for something else or receive a credit voucher to use at a later date.
Cancellation admin fee of $20 applies to all cancelled or returned lay-bys or pre-orders. Cancelled unshipped orders which require a refund will incur a 5% transaction fee.
We cannot accept unused goods in damaged or missing packaging unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will arrange for a courier pick up of the item. We recommend using a tracked service for any return as until the goods reach us, they are still your responsibility so please consider this for your peace of mind. Products must be returned at your own cost, unless the goods are faulty, then we will credit this cost back to you.
We do check all products before wrapping carefully and shipping to you. Goods damaged in transit must be reported to us within 7 days of delivery and we will work with both the courier and customer to initiate a claim. Please keep all original packaging and the item as we will need photos of this or even to have this returned for the claim to be accepted.
Please email firstname.lastname@example.org notifying us that you wish to return an item including the invoice number on the email, and the reason for returning it. We will then advise the return address for you to send to.
Once we have received the returned products we will notify you by email of your exchange or refund entitlement.
All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.