LET LIV wants you to LOVE what you have bought. If, for any reason, you
are not satisfied with your purchase, please return it to us within 7 days of
receipt of the products, provided that the products are in original condition,
unused, unwashed and are accompanied with their original packaging. We
will replace it, exchange it or refund the purchase price. Please email
email@example.com notifying us that you wish to return an item including the
invoice number on the email, and the reason for returning it.
Sale items are not eligible for a refund however you can choose to exchange
these for something else or receive a credit voucher to use at a later date.
LET LIV Vintage products are not sold as new and therefore do not have the
same warranty attached to them as other goods. Please ask before buying if
you are unsure of any aspect of the product.
We cannot accept unused goods in damaged packaging unless they are
faulty. Freight charges are not refundable unless the goods are faulty, in
which case we will also refund the cost of returning the goods to us.
Products must be returned to the following address, at your own cost, unless
the goods are faulty, then you will be advised of the return address by email:
LET LIV - Returns
41 Motueka Street
Once we have received the returned products we will notify you by email of
your exchange or refund entitlement. All purchases are subject to the Fair
Trading Act 1986 and the Consumer Guarantees Act 1993.
LET LIV values our customers and respect their privacy. Any information we
collect about you is held with the utmost care and security. We want to make
your shopping experience as safe and satisfying as possible. While we may
securely store your customer details, we do not sell, trade or share this
information with anyone. When you place an order we use secure payment
facilities to process all online credit card transactions. No credit card details
are kept by LET LIV.
TERMS OF SERVICE
LET LIV is a trading name of LET LIV Limited and herein may be referred to as
"LET LIV", "We" or "Us". As used herein, "Customer" and "You" shall mean
the person or organisation who takes possession of the products and any
other person or organisation to whom charges are to be billed, all of whom will
be jointly and severally liable hereunder.
1. Acceptance Of Terms
The placement of an order implies full acceptance of the Terms & Conditions
as stated hereon and implied.
2. Price, Currency & GST
All prices on this website are stated in New Zealand Dollars (NZD) and are
inclusive of the 15% Goods & Services Tax (GST). Orders will be processed
in New Zealand Dollars (NZD) only, we do not accept payments in other
currencies. LET LIV reserves the right to change prices of goods advertised on
this website, without notice. Orders will not be despatched until payment is
received in full.
3. Payment & Security
LET LIV credit card information security policy:
LET LIV uses the DPS Payment Express Payment Gateway for its online credit
card transactions. DPS processes online credit card transactions securely for
thousands of merchants globally, providing a safe and secure online payment
• Payments are processed in real-time
• LET LIV does not have access to your full card number, this credit card payment
is secured by DPS
• DPS have bank grade security. All transaction details are stored in their PCI-DSS
compliant Data Centre
• DPS Payment Express Software is certified with over 200 banks globally
Visit www.paymentexpress.com for more info on online credit card payments.
Bank Deposit / Direct Debit
Payments may also be made by bank deposit for New Zealand orders. Goods will be
held for 3 working days from date of order for payment to appear, if it does not then
the order will be cancelled & goods placed back into stock.
5. Domestic Shipping
Our products are sent directly to you from our LET LIV warehouse facility. We
use PBT Couriers for all orders throughout New Zealand. All parcels
will require a signature on delivery for security and peace of mind of both
ourselves and the customer. Should no one be present at the premises to sign
for the parcel, a card will be left and your parcel will be available for collection
from the nearest PBT Couriers office.
Your shipping cost will be calculated at the checkout. We aim to dispatch all
orders (with the exception of custom orders) within 1-2 business days.
6. International Shipping
If you live outside of the list of countries we ship to and wish to have a
product shipped to you, please email us with your destination and we will
provide you with a shipping cost, if possible.
Layby on New Zealand orders only. Layby deposit is 20% on in stock items
& 50% on pre orders (or by arrangement). Layby must be paid in full within 4
weeks or by arrangement. Cancellation fee of $15 applies to all cancelled or
returned laybys. Goods will be held for 3 working days from date of order for
payment to appear, if it does not then the order will be cancelled & goods
placed back into stock. No layby on sale items or promotional deals.