LET LIV wants you to LOVE what you have bought. If, for any reason, you
are not satisfied with your purchase, please return it to us within 7 days of
receipt of the products, provided that the products are in original condition,
unused, unwashed and are accompanied with their original packaging. We
will replace it or refund the purchase price. Please email firstname.lastname@example.org
notifying us that you wish to return an item including the invoice number on
the email, and the reason for returning it.
LET LIV Vintage products are not sold as new and therefore do not have the
same warranty attached to them as other goods. Please ask before buying if
you are unsure of any aspect of the product.
We cannot accept unused goods in damaged packaging unless they are
faulty. Freight charges are not refundable unless the goods are faulty, in
which case we will also refund the cost of returning the goods to us.
Products must be returned to the following address, at your own cost, unless
the goods are faulty:
LET LIV - Returns
c/o Secure Distribution Service
Upper Lyttelton Avenue
Once we have received the returned products we will notify you by email of
your exchange or refund entitlement. All purchases are subject to the Fair
Trading Act 1986 and the Consumer Guarantees Act 1993.
LET LIV values our customers and respect their privacy. Any information we
collect about you is held with the utmost care and security. We want to make
your shopping experience as safe and satisfying as possible. While we may
securely store your customer details, we do not sell, trade or share this
information with anyone. When you place an order we use secure payment
facilities to process all online credit card transactions. No credit card details
are kept by LET LIV.
LET LIV is a trading name of LET LIV Limited and herein may be referred to as
"LET LIV", "We" or "Us". As used herein, "Customer" and "You" shall mean
the person or organisation who takes possession of the products and any
other person or organisation to whom charges are to be billed, all of whom will
be jointly and severally liable hereunder.
1. Acceptance Of Terms
The placement of an order implies full acceptance of the Terms & Conditions
as stated hereon and implied.
2. Price, Currency & GST
All prices on this website are stated in New Zealand Dollars (NZD) and are
inclusive of the 15% Goods & Services Tax (GST). Orders will be processed
in New Zealand Dollars (NZD) only, we do not accept payments in other
currencies. LET LIV reserves the right to change prices of goods advertised on
this website, without notice. Orders will not be despatched until payment is
received in full.
3. Payment & Security
LET LIV credit card information security policy
LET LIV uses the DPS Payment Express Payment Gateway for its online credit
card transactions. DPS processes online credit card transactions securely for
thousands of merchants globally, providing a safe and secure online payment
• Payments are processed in real-time
• LET LIV does not have access to your full card number, this credit card
payment is secured by DPS
• DPS have bank grade security. All transaction details are stored in their
PCI-DSS compliant Data Centre
• DPS Payment Express Software is certified with over 200 banks globally
Visit www.paymentexpress.com for more info on online credit card payments.
5. Domestic Shipping
Our products are sent directly to you from our LET LIV warehouse facility. We
use New Zealand Couriers for all orders throughout New Zealand. All parcels
will require a signature on delivery for security and peace of mind of both
ourselves and the customer. Should no one be present at the premises to sign
for the parcel, a card will be left and your parcel will be available for collection
from the nearest New Zealand Couriers office.
Your shipping cost will be calculated at the checkout. We aim to dispatch all
orders (with the exception of custom orders) within 1-2 business days.
6. International Shipping
If you live outside of the list of countries we ship to and wish to have a
product shipped to you, please email us with your destination and we will
provide you with a shipping cost, if possible.
We do offer layby so just email us at email@example.com to find out more.